Market Overview The global cloud-based contact center market was valued at USD 20.96 billion in 2023 and is anticipated to grow from USD 26.20 billion in 2024 to USD 157.08 billion by 2032, exhibiting a compound annual growth rate (CAGR) of 25.1% during the forecast period (2024 - 2032). The shift towards cloud technology, the need for enhanced customer experience, and the...