The global contact center as a service (CCaaS) market was estimated at around USD 4.43 billion in 2022 and is anticipated to experience a compound annual growth rate (CAGR) of 19.1% from 2023 to 2030. One of the primary drivers of the growing demand for CCaaS is the rise of remote and distributed workforces. As remote work becomes more widespread, organizations are increasingly aware of the...